Patient Guide

While receiving care with us, your safety is our primary concern. Many procedures are in place to protect your well-being and to secure the best medical outcome possible for you. However, your assistance is needed. By working with our health care team, you can help us ensure a safer health care experience for you. Please let us know if something seems unsafe or uncomfortable. We welcome your concerns and questions and encourage you to express them to our doctors as they will know whom to contact to correct the situation.

Steps You Can Take to Help Prevent Medical Errors:

Medication Tips

Recognize your medication. If the medications you are given do not look familiar, speak up and alert your doctor or care-giver. Do the same when picking up medication from the pharmacy.

Make sure that all of your doctors know about everything you are taking. This includes prescription and over-the-counter medicines as well as dietary supplements such as vitamins and herbs.

Make sure your doctor knows about any allergies and adverse reactions you have had to medications.

When your doctor writes you a prescription, make sure you can read it. Ask for information about your medicines in terms you can understand — both when your medicines are prescribed and when you receive them.

Hospital Stays & Home Care

Know your health care professionals. Doctors, nurses and other medical staff usually wear some form of identification badge while on duty, particularly in hospitals. If you’re not sure who someone is or what their role is, please ask.

When you are being discharged from the hospital, ask your doctor, nurse or pharmacist to explain the treatment plan you will use at home.

Make sure your caregivers wash their hands if they perform any “hands on” procedures. Evidence is overwhelming that washing your hands is the single most important thing that anyone — including your caregiver — can do to prevent the spread of infection.

Other Important Tips

There are many other things you can do to help your health care providers help you.

We provide the following documents and patient guides: